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| Phacil, Inc., |
San Diego, CA |
Oct 2011 – March 2012 |
| DefenseWeb Technologies, Inc., |
San Diego, CA |
March 2009 – Oct 2011
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Worked for the Army OneSource contract with DefenseWeb and then Phacil performing similar job roles.
Responsible for training department success by developing and maintaining an outstanding training plan for Army Staff, Volunteers, Soldiers, and their Families in support of 3 Army web portals. Web portals include robust data applications, social media, mobile technology, and virtual worlds. |
| Designed and presented virtual and instructor led classroom trainings on a weekly basis.
Coordinated and planned webinar and in-person training events world-wide upon client or user request
Developed standard and personalized course material for training sessions and events
Worked with printing companies for the production of quality printing training material
Developed, implemented, and maintained training plan to support the contract
Produced the master style guide to use on Army OneSource user guides
Developed, wrote, and edited technical documentation, user guides, and quick reference sheets
Created, edited, and updated online web portal content, newsletter articles, flyers, and fact sheets
Contributed to writing and editing of proposal papers, information papers, and business requirements
Supported web portal development by quality assurance testing, troubleshooting, documenting
Provided continuous liaison support to project managers, technical support, clients, and users |
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IFX International, |
Inc. San Diego, CA |
March 2008 – March 2009 |
Provided exceptional virtual and instructor led classroom trainings for franchise owners in the use of over 15 personalized intranet database and contact management applications. |
| Designed personalized training presentations based on client need
Provided daily application support to clients and users
Developed, wrote, edited, and updated technical documentation and user guides
Supported ongoing development through quality assurance testing environments and troubleshooting, documenting, and communicating issues to development
Managed the client and lead database for CEO |
Sandicor, Inc. |
San Diego, CA |
Aug 2005 – March 2008 |
Presented outstanding weekly instructor led classroom trainings for REALTOR members and real estate offices throughout San Diego County on 10 multiple listing service (MLS) web portal and software applications and provided weekly technical support to users.
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Designed and presented weekly classroom lecture and hands-on training sessions
Presented to groups up to 200 MLS users, at one time
Heavily managed and supported training of new web portal database integration
Traveled and marketed training to real estate companies throughout the county
Created, edited, and updated technical documentation and user guides
Stayed current on providing user support with MLS rules, regulations, and standards
Managed documentation and other inventory for reporting purposes |
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Pacific Southwest Association of REALTORS
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Chula Vista, CA
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Nov 2002 – July 2005 |
Supported REALTOR association through daily membership and customer services though marketing and communication for real estate and the MLS. |
| Managed and published monthly newsletter and worked with advertisers and printing companies
Administer and coordinated special events for REALTOR education and gala events
Professional Standards certified and executive for arbitration, grievance, and mediations
Upheld and educated members in MLS rules and regulations
Professional event speaking for various education and seminars throughout the year
Managed membership, transactions and supported heavy customer service
Board of Directors committee liaison for 5 REALTOR groups
Managed the real estate school membership, transactions, and inventory |
| Coronado Association of REALTORS |
Coronado, CA |
Dec 2004 – July 2005 |
Managed and supported REALTOR association through daily membership and customer services.
| Supervised office environment including: employees, membership, inventory, and finances
Published monthly newsletter and worked with advertisers and printing companies
Administer and coordinated monthly membership meetings and REALTOR gala events
Professional Standards certified and executive for arbitration, grievance, and mediations
Upheld and educated members in MLS rules and regulations
Board of Directors committee liaison for 4 REALTOR groups
Webmaster for association |
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